Objective: Create a way for surgeries to be scheduled and surgical inventory to be picked at hospitals that works within the existing athenanet product.
The project started with the goal to allow surgical schedulers and inventory managers to complete their needed tasks. Our first step was research - we had a lot to learn. At first we visited a couple clients for on-site visits and interviewed conducted one-off interviews. It took a while to have a steady, diverse group of clients from which to collect feedback. After our initial foundational research we started to get into the groove of designing, testing, and building.
Throughout the project our team visited 7 hospitals across America to observe their surgical scheduling and inventory processes. I was lucky enough to visit 5 of them myself. We observed and spoke with a wide array of the surgical workforce from schedulers and pre-op nurses to surgical IT staff and inventory managers. I was even able to observe a surgery taking place to watch how inventory was recorded (bucket list item - check!) The visits took place over many months and each time we visited we had new questions on which to probe.